PRIVACY POLICY

Last Updated: July 24, 2017

At Hound Technology, Inc. d/b/a/ Honeycomb (“Honeycomb”, “we” or “us”), we are committed to maintaining the confidentiality, integrity and security of information about our users. This Privacy Policy (this “Privacy Policy”) describes how we treat personal information we collect when you visit the Honeycomb website, or access and use the internet-based services offered by Honeycomb on our website honeycomb.io (such services, software and the website are collectively referred to as the “Service”). This Privacy Policy is incorporated into, and considered a part of, the Honeycomb Terms of Service, currently located at honeycomb.io/terms (the “Terms”).

By submitting or making available Personal Data (as defined below) through the Service, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country.

INTERNATIONAL USERS

Important Information for Users Outside of the U.S. – Transfer of Data

WE PRIMARILY STORE DATA ABOUT YOU, INCLUDING PERSONAL INFORMATION (COMMONLY REFERRED TO AS PERSONAL DATA), ON SERVERS LOCATED AND OPERATED WITHIN THE UNITED STATES. IF YOU RESIDE OUTSIDE OF THE UNITED STATES, IN ORDER TO PROVIDE AND OPERATE THE SERVICE, WE MAY SEND AND STORE YOUR PERSONAL DATA OUTSIDE OF THE COUNTRY WHERE YOU RESIDE OR ARE LOCATED, TO THE UNITED STATES. THEREFORE, OUR COLLECTION AND USE OF YOUR PERSONAL DATA IS SUBJECT TO THE UNITED STATES’ LAWS RELATED TO PRIVACY AND USE OF PERSONAL DATA AND INFORMATION. THESE LAWS, INCLUDING WHAT IS DETERMINED TO BE “PERSONAL DATA AND/OR INFORMATION,” ARE DIFFERENT AND MAY BE LESS PROTECTIVE THAN THOSE APPLICABLE TO YOU IN YOUR COUNTRY OF RESIDENCE. BY ACCEPTING THE TERMS OF THIS PRIVACY POLICY, YOU ACKNOWLEDGE, AGREE AND CONSENT TO (1) THE TRANSFER TO AND PROCESSING OF PERSONAL DATA ON SERVERS LOCATED OUTSIDE OF THE COUNTRY WHERE YOU RESIDE, (2) OUR COLLECTION AND USE OF YOUR PERSONAL DATA AS DESCRIBED HEREIN AND IN ACCORDANCE WITH THE LAWS OF THE UNITED STATES THAT MAY BE DIFFERENT AND MAY BE LESS PROTECTIVE THAN THOSE IN YOUR COUNTRY AND (3) THAT YOU ARE TAKING A RISK BY USING THE SERVICE. IF YOUR PERSONAL DATA IS TRANSFERRED FROM THE EUROPEAN ECONOMIC AREA TO HONEYCOMB LOCATED IN THE UNITED STATES, PLEASE SEE THE PRIVACY SHIELD SECTION BELOW.

EU-US Privacy Shield

Honeycomb’s commitment to comply with the Privacy Shield Principles

Honeycomb is a participant in the Privacy Shield and has self-certified to the Privacy Shield framework. Honeycomb confirms its commitment to comply with the EU-US Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Honeycomb has certified that it adheres to each of the Privacy Shield Principles: Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit www.privacyshield.gov.

Accountability for onward transfers

Honeycomb’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Honeycomb remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Honeycomb proves that it is not responsible for the event giving rise to the damage.

Right of access

You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.

Resolution of disputes and complaint mechanism

In compliance with the Privacy Shield Principles, Honeycomb commits to resolve complaints about your privacy and our collection or use of your personal information. If European Union citizens have any queries related to the processing of your personal information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: privacy@Honeycomb.io or Honeycomb Privacy, 544 Bryant Street, 5th Floor, San Francisco, CA 94107.

Independent recourse mechanism

For any complaints that cannot be resolved with Honeycomb directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield for further information and assistance. These recourse mechanisms are available at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option is available.

Binding arbitration

As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.

Enforcement

Honeycomb is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Disclosure of EU personal data to public authorities and law enforcement agencies

Honeycomb may be required to share your personal information in response to lawful by public authorities, including to meet national security and law enforcement requirements.

A NOTE ABOUT CHILDREN

We do not knowingly collect or solicit Personal Data from anyone under the age of 13. If you are under 13, please do not attempt to register for the Service or send any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 13, we will make commercially reasonable efforts to delete such information from our database. If you believe that a child under 13 may have provided us Personal Data, please contact us at support@honeycomb.io.

TYPES OF DATA WE COLLECT

We collect Personal Data and Anonymous Data (as defined below) from you when you visit our website and when you send us information or communications in connection with your use of the Service. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

Personal Data You Provide to Us

We collect Personal Data from you, such as first and last name, e-mail and mailing addresses, telephone number, professional title, company name, and password, when you register for the Service. In addition, we (or our third-party credit card or payment processor on our behalf) may collect Personal Data including your credit card number or account information, if applicable. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us. If we conduct a survey in which you participate, we may collect additional profile information. We also collect other types of Personal Data that you provide to us voluntarily, such as operating system and version, your machine data, operating environment and hardware profiles, and other requested information if you contact us via e-mail regarding support for the Service. We may also collect Personal Data at other points in our website that state that Personal Data is being collected.

Personal Data Collected by Third Parties

We may receive Personal Data about you from companies that provide services (such as payment processing services) in connection with the Service (collectively, “Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name and e-mail and mailing address information, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our website in order to perform and improve the Service. This Privacy Policy applies only to the use and disclosure of Personal Data that we collect while you use the Service. Our providing a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our website and go to another website. During this process, a third party may collect Personal Data or Anonymous Data from you.

Personal Data Collected via Technology

The Service (which may be hosted by a third-party service provider) collects Personal Data from you, such as browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. We may also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and/or access to the Service and the solutions and information which you viewed. Like most Internet services, we automatically gather this Personal Data and store it each time you visit our website or access your account on our network. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We use session Cookies (which expire once you close your web browser) to help identify that you have logged into the Service, to tell us how and when you interact with the Service and to provide you with a more personal and interactive experience while using the Service. You may configure your browser to stop accepting Cookies, but if you choose to disable Cookies, some areas of our website and/or the Service may not function correctly. The following table sets out the different categories of cookies that our Service uses and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive:

Type of Cookie Purpose Who Serves (for example)
Authentication Cookies These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings. Honeycomb
Site Features and Services These provide functionality that help us deliver products and the Service, whether or not logged in. For example, cookies can help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as a chat window for customer support. Honeycomb, support partners
Analytics and research These are used to understand, improve, and research products and services, including when you access the Service and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, and services. Honeycomb, analytics partners

We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party.

USE OF YOUR DATA

We use your Personal Data in the following ways:

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that render the data personally identifiable to you. We use this Anonymous Data to (i) monitor and analyze use of the Service and for the technical administration of the Service, (ii) analyze request and usage patterns so that we may enhance and improve the content and functionality of the Service, (iii) generate and derive useful data and information concerning the interests, characteristics and website use behavior of our users, and (iv) verify that users of the Service meet the criteria required to process their requests. We reserve the right to use for other purposes and to disclose Anonymous Data to third parties in our discretion.

If you provide feedback on the Service, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Data. We will collect any information contained in such communication and will treat the Personal Data in such communication in accordance with this Privacy Policy.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your Personal Data with Partner Companies to provide specific Service or technical support, such as payment processing, maintenance services or support communication. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Related Entities”), we may in the future. We may share some or all of your Personal Data with these Related Entities, in which case we will require our Related Entities to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess the Personal Data collected by it and us, and we will use our best efforts to ensure that such other company will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy as and to the extent required by applicable law.

We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to: (1) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Privacy Policy or the Terms; (3) respond to claims of a violation of the rights of third parties; (4) respond to user comments or Service inquiries; (5) protect the our rights, property, or safety and the rights, property and safety of the Service, our users or the public; or (6) prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. However, Honeycomb will endeavor only to disclose information requested via a valid legal process, and will endeavor to notify any user about whom we have disclosed information if possible.

Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from the Service to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.

OPT OUT POLICY AND PERSONAL DATA CHANGES

We offer you choices regarding the collection, use, and sharing of your Personal Data. We may periodically send you free newsletters and e-mails that directly promote the use of the Service and may contain advertisements for third parties. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you notice of any updates to the Terms or this Privacy Policy.

You may access and change any of your Personal Data in your account by editing your profile within the account management portion of our website or by sending an e-mail to us at support@honeycomb.io. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete account information, it will be deleted from the active database, but may remain in our archives.

CALIFORNIA PRIVACY RIGHTS

Our clients who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to privacy@honeycomb.io.

SECURITY OF YOUR DATA

We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that we cannot fully eliminate security risks associated with Personal Data and mistakes and security breaches may happen.

CONTACT INFORMATION

We welcome your comments or questions regarding this Privacy Policy. Feel free to e-mail comments or questions to us at privacy@honeycomb.io.

CHANGES TO THIS PRIVACY POLICY

If we make changes to this Privacy Policy, these changes will be posted on our website in a timely manner. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to this Privacy Policy will become effective upon our posting of the revised Privacy Policy on our website. Use of the Service following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

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