Last Updated: July 24, 2017
Important Information for Users Outside of the U.S. – Transfer of Data
Honeycomb’s commitment to comply with the Privacy Shield Principles
Accountability for onward transfers
Honeycomb’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Honeycomb remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Honeycomb proves that it is not responsible for the event giving rise to the damage.
Right of access
You have a legal right to request the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
Resolution of disputes and complaint mechanism
In compliance with the Privacy Shield Principles, Honeycomb commits to resolve complaints about your privacy and our collection or use of your personal information. If European Union citizens have any queries related to the processing of your personal information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: privacy@Honeycomb.io or Honeycomb Privacy, 544 Bryant Street, 5th Floor, San Francisco, CA 94107.
Independent recourse mechanism
For any complaints that cannot be resolved with Honeycomb directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield for further information and assistance. These recourse mechanisms are available at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option is available.
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
Honeycomb is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Disclosure of EU personal data to public authorities and law enforcement agencies
Honeycomb may be required to share your personal information in response to lawful by public authorities, including to meet national security and law enforcement requirements.
We do not knowingly collect or solicit Personal Data from anyone under the age of 13. If you are under 13, please do not attempt to register for the Service or send any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 13, we will make commercially reasonable efforts to delete such information from our database. If you believe that a child under 13 may have provided us Personal Data, please contact us at firstname.lastname@example.org.
We collect Personal Data and Anonymous Data (as defined below) from you when you visit our website and when you send us information or communications in connection with your use of the Service. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
We collect Personal Data from you, such as first and last name, e-mail and mailing addresses, telephone number, professional title, company name, and password, when you register for the Service. In addition, we (or our third-party credit card or payment processor on our behalf) may collect Personal Data including your credit card number or account information, if applicable. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us. If we conduct a survey in which you participate, we may collect additional profile information. We also collect other types of Personal Data that you provide to us voluntarily, such as operating system and version, your machine data, operating environment and hardware profiles, and other requested information if you contact us via e-mail regarding support for the Service. We may also collect Personal Data at other points in our website that state that Personal Data is being collected.
|Type of Cookie||Purpose||Who Serves (for example)|
|Authentication Cookies||These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings.||Honeycomb|
We use your Personal Data in the following ways:
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that render the data personally identifiable to you. We use this Anonymous Data to (i) monitor and analyze use of the Service and for the technical administration of the Service, (ii) analyze request and usage patterns so that we may enhance and improve the content and functionality of the Service, (iii) generate and derive useful data and information concerning the interests, characteristics and website use behavior of our users, and (iv) verify that users of the Service meet the criteria required to process their requests. We reserve the right to use for other purposes and to disclose Anonymous Data to third parties in our discretion.
We may share your Personal Data with Partner Companies to provide specific Service or technical support, such as payment processing, maintenance services or support communication. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from the Service to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.
You may access and change any of your Personal Data in your account by editing your profile within the account management portion of our website or by sending an e-mail to us at email@example.com. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete account information, it will be deleted from the active database, but may remain in our archives.
Our clients who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to firstname.lastname@example.org.
We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that we cannot fully eliminate security risks associated with Personal Data and mistakes and security breaches may happen.