Honeycomb Support
Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb.
Support availability:
North America: 9:00 a.m. to 5:00 p.m. PDT/PST on business days, excluding holidays.
EMEA: 9:00 a.m. to 5:00 p.m. GMT/BST on business days, excluding holidays.
EMEA: 9:00 a.m. to 5:00 p.m. GMT/BST on business days, excluding holidays.
How to get in touch
In the Honeycomb app
Via the Account → Contact Us menu in the left-hand sidebar
Via email
You can email at support@honeycomb.io, and we will be happy to assist you.
Support tiers
Each Honeycomb plan offers different levels of support. Visit the Pricing page to learn more about the different Honeycomb plans and find the right fit for your team’s needs. For details on what Honeycomb Support covers, please see the Honeycomb Scope of Support.