Support
Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb.
Support availability:
North America: 9:00 a.m. to 5:00 p.m. PDT/PST on business days, excluding holidays.
EMEA: 9:00 a.m. to 5:00 p.m. GMT/BST on business days, excluding holidays.
Reach out to us in the following ways:
- Via the Honeycomb Support portal, where you can also check the status of your tickets and make updates to them
- In-app, via the Account → Contact Us menu options in the left-hand sidebar
- Via email at support@honeycomb.io.
Support tiers
Each Honeycomb plan offers different levels of support. Visit the Pricing page to learn more about the different Honeycomb plans and find the right fit for your team’s needs. For details on what Honeycomb Support covers, please see the Honeycomb Scope of Support.
More ways to get help
- Honeycomb Documentation: Read our thorough technical documentation.
- Honeycomb Academy: Learn from our customer education team’s repository of courses, trainings, and workshops.
- Pollinators: Connect with the Honeycomb community in Slack.
- Honeycomb Support Knowledge Base: Find answers to common questions and get account assistance.
- Observability Office Hours: Book time with our developer advocates to chat about Honeycomb—and broader observability topics.