Building a Resilient System: Our Journey to Observability at Intercom
At Intercom, we focus on customer experience above all—our service’s availability and performance is our top priority. That requires a strong culture of observability across...
Authors' Cut—Debugging with the Core Analysis Loop, and What to Build vs Buy
In this blog, we’ll dive into debugging with the Core Analysis Loop, the functional requirements for a backend datastore that make this possible, and whether...
Datasets, Traces, and Spans—Oh My!
By giving an overview into datasets, traces, and spans, you’ll get a peek behind the curtain into how Honeycomb facilitates observability in the hopes of...
A to Z With Observability and OpenTelemetry
“How do I get started on instrumentation with OpenTelemetry, while also following best practices for the long-term?” This article is all about taking you from...
What Are Some Useful Things to Look for Right Away When You Get Data into Honeycomb?
Here's what some of our customers had to say about Honeycomb features that they found value in right away....
Top Takeaways from Monitorama 2022
Two of our folks went to Monitorama 2022, and they gleaned a few pearls of wisdom they'd love to share with you, including an unexpected,...
On Counting Alerts
A while ago, I wrote about how we track on-call health, and I heard from various people about how “expecting to be woken up” can...
We Learn Systems by Changing Them
In the social world, there is no outside: we participate in the systems we study. I’ve noticed this in code: when I come to an...
How to Save on Monitoring Costs by Using Honeycomb
Are you overspending on monitoring and APM tools? Forrester’s Total Economic Impact analysis of Honeycomb identified significant ROI in customers using us to reduce spend...
Authors’ Cut—How Observability Differs from Traditional Monitoring
In this webinar based on our O'Reilly book, we go over the difference between observability and monitoring - and when to use which....
Exploring AWS Costs Beyond the Service Level
This post will talk about using a derived column to directly connect individual customer experiences to the cost of providing that service with AWS Lambda....
Webinar Recap: How to Avoid Being On Call With Under-Instrumented Tools
"It's expensive. It's difficult. Our APM works just fine." The three myths of observability can lead to being on call with under-instrumented tools. That's exactly...
Ingesting HTTP Access Logs from AppService
Debugging application performance in Azure AppService is something that’s quite difficult using Azure’s built-in services (like Application Insights). Among some of the issues are visualizations,...
Honeycomb Supports Service Ownership
The software industry is moving toward teams that own the services they build. This concept encloses principles and possibilities from movements toward microservices, DevOps, Agile,...
Authors' Cut—Structured Events Are the Basis of Observability
Our Author's Cut series takes a deep dive into our O’Reilly Observability Engineering book. Join us for this session on structured events....