Webinars Observability Engineering Best Practices

Coding a New Customer Experience: How Vanguard Upleveled Their Org and Brand With Observability


Summary:


Transformation is hard. Radically changing the way engineers work is difficult enough with one team, let alone trying to do that with teams across your entire organization. The key to success is finding ways to deliver early wins and move quickly to get everyone onboard. The hard part is figuring out exactly how that’s done.

Rich Anakor, Chief Solutions Architect at Vanguard, runs a small team with a colossal goal: Give Vanguard customers a top-notch experience by enabling internal engineering teams to better understand their massively complex production environment. He joins Honeycomb to talk about how adopting observability is changing the way his teams prioritize effort and do their best work. Learn how to:

- Identify an observability roadmap that fits your business
- Use Honeycomb with OTel to get answers to incredibly complex questions in minutes (not months)
- Champion adoption in every corner of your org and production environment

Racking up quick wins sometimes means starting small.

Conference Talks

Vanguard's Adoption Journey: How Honeycomb Helps Shape Developer Workflows

After evaluating multiple approaches to distributed tracing, Vanguard ultimately landed on using OpenTelemetry and Honeycomb. Now, they have hundreds of teams using Honeycomb, with a different mentality to the way they run and manage production. One example is a team using SLOs for a critical service. A burn alert came through, and they were able to remediate this issue before it became customer-impacting.

Product Videos

Honeycomb OpenTelemetry Collector Demo

In this video, we demonstrate the OpenTelemetry Collector and its new Honeycomb exporter functionality using Hipster Shop (a microservices demo from Google) and Kubernetes.

Conference Talks

Driving Observability Adoption Forward as an Internal Champion... During a Pandemic

Josh from Amperity covers how they planned, strategized, and organized their observability tooling evaluation. Josh also shares how the COVID-19 pandemic impacted that evaluation. He covers the engineering outcomes they were aiming for, given Amperity's engineering structure, and the areas of focus that ultimately helped set them up for success.
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