The OpenTelemetry Collector is a useful application to have in your stack. However, deploying it has always felt a little time consuming: working out how to host the config, building the deployments, etc. The good news is the OpenTelemetry team also produces Helm charts for the Collector, and I’ve started leveraging them. There are a few things to think about when using them though, so I thought I’d go through them here.

On July 25th, 2023, we experienced a total Honeycomb outage. It impacted all user-facing components from 1:40 p.m. UTC to 2:48 p.m. UTC, during which no data could be processed or accessed. This outage is the most severe we’ve had since we had paying customers. In this review, we will cover the incident itself, and then we’ll zoom back out for an analysis of multiple contributing elements, our response, and the aftermath.

What do mall food courts and Honeycomb have in common? We both love sampling! Not only do we recommend it to many of our customers, we do it ourselves. But once Refinery (our tail-based sampling proxy) is set up, what comes next?

Our friends at Tracetest recently released an integration with Honeycomb that allows you to build end-to-end and integration tests, powered by your existing distributed traces. You only need to point Tracetest to your existing trace data source—in this case, Honeycomb. This guest blog post from Adnan Rahić walks you through how the integration works.

Honeycomb is massively powerful at delivering detailed answers from the last several weeks of system telemetry within seconds. It keeps you in the flow state needed to work through complex system failures while asking question after question to get closer to the answer. The biggest trade-off is the 60 day retention limit. 

Salary Finance is a UK-based financial well-being employee benefit program. Over the last seven years, the company grew from a startup to a scaleup, earning rave reviews along the way from its more than 4,000 customers. However, with fast growth also comes natural growing pains. As their customer base expanded, so did the number of incidents they experienced, which also became harder to diagnose due to lack of visibility into their increasingly complex environment. 

One of the issues with the W3C trace context is that it doesn’t define any standards for how far a trace is to propagate. If a third party accidentally sends trace headers from their service, you’ll use their trace IDs and baggage data. This can have unwanted affects on your telemetry backend, such as the trace showing missing root spans, or including multiple API calls in a single trace at the top level. This makes understanding and debugging trace data hard. Worse though, the baggage data from the third party could contain PII data, which would therefore mean you’re processing PII without realizing it.

Engineers often feel they aren’t allowed enough time to address tech debt. Product partners wonder why engineers spend so much time working on it—or at least talking about it. “The business” always seems to insinuate that engineers should do less of it, instead focusing on shipping value to customers. And despite all this, many engineering leaders worry their teams may actually be under-investing in tech debt, in ways that could negatively impact the business over the long term.

The OpenTelemetry Go project now supports automatic instrumentation via eBPF! This is a big milestone for the project and makes it significantly easier to generate data from your Go apps.

It's rare to have too much telemetry—it's not often that someone says "I wish I didn't have all this information!" However, telemetry is data, and data is not necessarily information—particularly when you’re drowning in it. Honeycomb's query engine is so fast and powerful that many customers can send us all their telemetry. As we say on our stickers, "The Backend Can Handle It."

Incident management is the way an organization reacts to any kind of outage (security, broken code, severe weather, or anything that’s disruptive to customer service). Incidents are inherently fraught, not just because they’re time consuming and costly, but because they can potentially poison the well with customers, investors, and even partners.