Customers

We help people observe, debug, and improve their systems.
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Honeycomb resources

All Resources | Customers

How Coveo Reduced User Latency and Mean Time to Resolution

Coveo, an intelligent search platform that uses AI to personalize customer interactions, used a successful POC to jumpstart its Honeycomb

CustomersDistributed TracingHigh CardinalityIncident Response

SumUp Uses Honeycomb to Improve Service Quality and Strengthen Customer

Observability engineering lead, Blake Irvin, and Senior Software Engineer Matouš Dzivjak share how SumUp’s rapid growth spurt compelled them to change

CustomersIncident ResponseSLOs

NS1 Implements Honeycomb to Democratize Their Code and Spark Customer

The line from observability to customer joy is straighter than you think. We recently learned this from NS1, a managed

CustomersSLOsNS1

Intercom Accelerates Developer Productivity With Observability and Distributed Tracing

Intercom’s mission is to strengthen the relationship between businesses and their customers through better communication. With that in mind, they

CustomersDistributed TracingObservability

HelloFresh Improves Organization-Wide Performance With Honeycomb

HelloFresh, the world's leading meal kit company, provides customers across 14 countries with wholesome, homemade meals with no shopping and

CustomersIncident ResponseObservability

Mode Analytics: Hot-Swapping Active Production Services Reliably With Honeycomb

The Mode Analytics backend team is updating different services in their stack by hot swapping them in production. Watch this

CustomersEngineering Best PracticesMigrationsObservabilityOpenTelemetryerror reportingfeature flagshot swappingmigrationmode analyticsObservabilityRyan KennedyTalia Trilling

Vanguard’s Adoption Journey: How Honeycomb Helps Shape Developer Workflows

After evaluating multiple approaches to distributed tracing, Vanguard ultimately landed on using OpenTelemetry and Honeycomb. Now, they have hundreds of

CustomersEngineering Best PracticesObservabilityOpenTelemetryOpenTelemetryRich AnakorService Level ObjectivesSLOVanguard

Red Hat: Observability & Refactoring in a Java Monolith: A

This talk covers hard lessons learned by a small team at Red Hat over the past few years as they

CustomersMigrationsObservabilityFeaturedjava monolithJohn CaseyObservabilityrefactoring

Intelligent Medical Objects: The Curious Case of the Latency Spike

Michael covers false starts during early issue investigation including cold starts, provisioned concurrency, and function memory limits. You'll learn how

CustomersDebuggingIncident ResponseObservabilityapplication performanceIMOIntelligent Medical ObjectsmedicalMichael EricksenObservabilitySLISLO

Honeycomb Battle Scars: Lessons From Honeycomb Customers

This session is a roundtable discussion with speakers you've heard from throughout the conference. Each speaker will share their one

CustomersObservabilityCircleCIFrank ChenGlen MailerglofoxHelloFreshIMOJohn CaseyMichael EricksenObservabilityPierre VincentRedHatRenato TodorovSlack

How Glide Reduces Costs and Identifies Optimization Opportunities With Honeycomb

Glide lets anyone easily create and distribute mobile apps generated from spreadsheets—their top priority is ensuring the apps their customers

Cloud CostsCustomersDebugging

How to Create Happy User Experiences by Leveraging SLOs: The

Pierre Tessier, Solutions Architect at Honeycomb, and Chuck Daminato, Staff SRE at ecobee, take the virtual webinar stage for a

CustomersDebuggingIncident ResponseSLOs